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1. Q. How long does it take?
A. Our normal transit time is 5 to 10 days. Transit time is when a car is loaded onto a car carrier heading toward it delivery location.
Transit time varies depending on delivery service chosen by the customer. Ex: door-to-door vs. terminal-to-terminal service.
2. Q. How does it work?
A. First fill out online quote form or call. Once your order has been placed, your shipment will be scheduled using the number
on your quote form. In order to guarantee booking you must e-mail or fax your order form and along with initial deposit. After a
truck has been assigned, you will get a call from us in order to schedule a pick-up/delivery time. The carrier will complete a
detailed physical inspection of the car on a bill of lading upon arrival, which you must sign and acknowledge. This same bill of
lading will be presented at the delivery location for re-inspection of the car for any discrepancies. All discrepancies must be noted
on the bill of lading at the time of delivery and have the driver sign in agreement. No claims will be honored if the damages are not
noted at time of delivery and acknowledged by the driver.
3. Q. What kind of truck will my vehicle be transported on?
A. In most cases, your vehicle(s) will be transported on a 7 car carrier, because it gives us the ability to provide door-to-door
service to difficult locations. In other cases, your vehicle(s) will be transported on 8 to 10 car carriers, the same trucks used
to delivery new cars to your local dealerships. These trucks are 75 to 80 feet long and are 13'6 feet high; therefore they are
restricted to main roads, street without low hanging trees and bridges. In some cases we will recommend enclosed transporting for
exotic cars and motorcycles. This type of transporting guarantee your vehicle is protected from the elements ex: snow, rain, hail,
rocks, etc.
B. If your vehicle(s) are inoperable, salvage or oversize it will be transported
on a special flatbed, which is equipped with winches to pull your vehicles onto the trailer. All in-op or salvage units must be accessible
in order for us to load it onto the transport trailer. If vehicle is not accessible a local towing company will be used and an additional
change will be applied.
4. Q. What does door to door mean?
A. The transporter will pick up your vehicle from a location closest to your home or business and delivery your vehicle as close as
physically possible to your chosen delivery location Ex: local malls, supermarkets, plaza, parking lots, etc.
5. Q. What does door to terminal mean?
A. Your vehicle will be picked up either from your home/business or a location of your choice and will be delivered to one of our many
secured terminal facilities nearest you. You will then be required to pickup your vehicle from our secured terminal.
6. Q. What does terminal to door mean?
A. We require that you bring your vehicle to our secured terminal facility at your convenience. Then we will transport your vehicle
as close as Physically possible to your chosen delivery location
7. Q. What is terminal-to-terminal mean?
A. We require that you bring your vehicle to our secured terminal facility. Then we will transport your vehicle to our secured Terminal
nearest you. You will then be required to pickup your vehicle from our secured terminal.
8. Q. What about insurance?
A. We understand that the automobile you drive is one of your largest investments, so making sure that investment is fully protected
should be one of the most important steps in choosing a transport company. Southern Auto Transport is fully insured and licensed. Most
companies say they are licensed and provide cargo and liability insurance, but who really knows.
Are you just going to trust them? We provide our customers with proof of insurance.
We go a step further to supply our customers with the agency's contact numbers. This will allow you to verify our information.
9. Q. Will my vehicle get transported to a terminal?
A. Your vehicle will not get transported to a terminal, only if you choose that service. However, in some cases were the transporter is
restricted access into pickup or delivery locations or scheduling conflicts may arise terminals will be used. All terminals used are secured,
licensed and insured.
10. Q. What forms of payment are accepted?
A. Southern Auto transport accepts cash, company checks, money orders, and cashier checks. All funds must clear our account prior to
the schedule pick up. Usually a minimum deposit of $150.00 is required to initiate and reserve your order. You cannot withhold or deduct
monies from the amount to cover damages that may have occurred in transit. All claims are handled separately once the auto transporter has
received the signed bill of lading noting the damages.
Transport Tips
When preparing your vehicle for transporting there some simple steps you can
take to ensure problem free transporting.
1. We urge you not to store personal items in your vehicle for transporting. We are not
licensed to transport household goods.
2. In order for our drivers to properly inspect your car it must be clean and free
of snow at time of pickup. If car is too dirty or snow covered to inspect you will be asked to sign that the car is shipped "AS IS"
or you will need to wash it and drop it at our terminal for proper inspection. Shipping the car "AS IS" means Southern Auto
Transport, assigned carriers, and terminals will not be liable for any damage claims.
3. Please do not leave keys on fancy or irreplaceable key chains.
4. Please limit the gas in your tank to ¼ of tank to decrease weight on truck.
5. Any thing packed inside your car that is not part of factory installed equipment
is shipped at your own risk. We shall not assume responsibility for car phones; car phone antennas, radar detectors or personal items packed
in vehicle. These should be removed prior to shipping. All installed car phones should be locked. Non- retractable antennas should be
unscrewed and placed in vehicle prior to shipping.
6. Southern Auto Transport payment policy allows you to pay cash, money order, company
or cashiers checks. Balance of payment is due when vehicle is being pickup or, under special circumstances; payment on delivery may
be arranged. All payments on delivery must be money order, or certified check. If you wish to pay by company check, such funds must
be received prior to shipping the vehicle. Southern Auto Transport will fax you an invoice.
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